The 25th Annual DSI survey was conducted between October and January. A total of 525 American and Canadian dealers responded to the survey this year and provided 2,371 brand ratings, an average of almost five per dealer.
“These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”
“This week is about recognizing your certified professionals by celebrating their achievements and encouraging others to begin the process of certification through the RVDA-RVIA Tech Certification Program or the RV Learning Center’s parts and service management certification programs,” said Ingrassia.
RV-related company employees, and their dependents, who are working toward a degree in a business-related field or a major applicable to the RV industry are eligible to apply for the $2,500 scholarship.
(Jan. 23, 2019) — The Mike Molino RV Learning Center and strategic partner KPA will host two free webinars on Jan. 30. The first webinar is entitled ‘Using Class Action and Jury Waivers or Arbitration: How to Choose Your Weapon’ and takes place at 1 p.m. EST.
(Jan. 17, 2019) — The Mike Molino RV Learning Center and strategic partner KPA will host two free webinars next week. The first webinar is on Jan. 22 at 1 pm EST entitled ‘Labor and Employment Update After the Midterms – Looking Ahead to 2019.’
The DSI is a confidential survey measuring the level of dealer satisfaction with the manufacturers in areas of vital interest to dealers, including product reliability/quality, parts support, warranty support and sales support.
(Dec. 14, 2018) — The Mike Molino RV Learning Center and strategic partner KPA will host a free webinar on Monday, December 17 at 11:00 AM EST entitled ‘Top 10 OSHA Violations for 2018 & the Lessons Learned.’
(Dec. 7, 2018) — Four dealership employees who have maintained their certifications were recently recognized for their long-term commitment to professionalism in their fields.
(Nov. 21, 2018) — The duo will also share some of the important industry news that came out of the RVDA International Convention in Las Vegas a few weeks ago, and engage with fans to learn about their best RV memories this year and what they are thankful for.
(Nov. 19, 2018) — 2018 RVDA Chairman of the Board Tim Wegge of Burlington RV Superstore in Sturtevant, Wisconsin, presented the RVDA Chairman’s Service Award to three dealers and an industry partner at the RVDA Annual Meeting
(Nov. 15, 2018) — The Dealer Partner Program offers dealers tools on how to use Mighway’s peer-to-peer platform to sell more vehicles, accessories and add-ons.
(Nov. 8, 2018) — RVDA annual meeting updated attendees of the annual RVDA Convention/Expo on RVDA’s financial position, elected new officers and honored several dealers and associate members with special awards.
(Oct. 29, 2018) — “Scott Marrs always worked extremely hard to protect the interests of RV dealers and the industry in Missouri,” said RVDA President Phil Ingrassia. “He was a smart and strategic thinker who was always willing to share his knowledge with others. He will be deeply missed by all who knew him.”
(Oct. 26, 2018) — The Mike Molino RV Learning Center and strategic partner KPA will host a free webinar on Oct. 30 at 1 pm EDT entitled ‘Great Policy. Now What? Effective Change Management.’ Attendees will learn how to: plan for, communicate, enact and sustain change in an organization, and learn the techniques for organizational change.
(Oct. 18, 2018) — Phil Ingrassia, the president of the RV Dealers Association, discusses the upcoming RV Dealers Convention and Expo as well as his views about the lending market for RV dealers and consumers. He waves off any signs of problems following last month’s wholesale shipment decline, and he describes legislative issues impacting the industry, the industry’s embrace of tech training, and how the impact recent hurricanes may have.
(Oct. 16, 2018) — FEMA has contacted RVDA regarding a request to purchase travel trailers for disaster relief in North Carolina due to Hurricane Florence.
(Oct. 2, 2018) — New legislation has been introduced to ensure that towable RVs are included in the floor plan interest financing deductibility provisions of the Tax Cuts and Job Act.
(Oct 1, 2018) — The 2018 RV Dealers Convention/Expo will feature two new speakers, Tony Gonzalez and Jordon Schoolmeester, from Garage Composites.
(Sept. 28, 2018) — The Society of Certified RV Professionals will host a special event featuring fixed operations expert David Foco during the 2018 RV Dealers Convention/Expo on Monday, Nov. 5 at Paris Las Vegas.