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FAIRFAX, Va. — The Society of Certified RV Professionals today recognized 25 people from 22 participating dealerships who earned a certification last fall through the Mike Molino RV Learning Center or the RVDA-RVIA RV Service Technician Certification Program.
Dealership participation in the program allows the society to publicize individuals’ certification achievements on the national level.
Thirty dealerships are currently participating in the recognition program for their certified personnel. Those participating in the recognition program are a subgroup of the 47 people who recertified or earned certification during that time frame.
Fourteen technicians were recertified at either the certified or master certified technician level. Eleven of those recertified are from dealerships participating in the recognition program. The certified master technicians are:
- Richard Starr
- Dustin Stacy
- Sean Lakin
- Peter Juenker
The certified technicians include:
- Michael Lineberry
- Devon Miller
- Edward Majors
- John Jarvis
- David Raff
- David Howell
- Mark Stutzman
Four newly certified technicians are from dealerships participating in the recognition program. They are:
- Dusty Compton
- Richard Trostel
- Douglass McCasland
- George Harley
Ten fixed operations professionals were certified through the Mike Molino RV Learning Center and all are participating in the recognition program. They include:
- Daniel T. Kussow (parts manager and parts specialist)
- Christopher Jones (service writer/advisor)
- Jessica Meyer (service writer/advisor)
- Jeff Zambruski (service writer/advisor)
- Jim Lutz (service writer/advisor)
- David Durling (service writer/advisor)
- Lora Pflaum (service manager)
- William Woodall (service manager)
- Brett Cameron (service manager)
- Seth Johnson (warranty administrator)
“On behalf of the entire RV Industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”
Donations to the RV Learning Center are an investment in the RV industry and fund programs including:
- Updating of the Service Management Guide (Flat Rate Manual) 12th edition
- Training through webinars on current topics and online courses
- Certification for dealership fixed operations professionals
- Essential publications and learning guides
- Specialized young executive education at the RV Dealers Convention/Expo.
“The RVDA-RVIA RV Service Technician Certification Program is designed to assist the RV industry and the public in identifying those professionals who have demonstrated the knowledge and ability to satisfy established standards in RV diagnostic and repair procedures,” he explained.
Technicians must complete two comprehensive tests in the certification process: a registered technician test and a certified technician test.
“The RVDA-RVIA RV Service Technician tests establish the standards of knowledge and performance designed to measure the technical competency of RV Service technicians and to recognize those technicians who meet or exceed those standards in RV diagnostic and repair procedures,” said Ingrassia.
The program tests and certifies only individuals — not dealerships, companies or other types of business entities.
Standards were developed by a team of RV industry technical experts under the supervision of the Michigan-based National Occupational Competency Testing Institute. Recertification requires additional education and training every five years. For more information, visit www.rvtechnician.com.
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification.
The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals, said Ingrassia.
Suppliers, distributors, dealer-owners, and manufacturers were also involved in developing the programs. For information, visit www.rvlearningcenter.com.
The Society of Certified RV Professionals promotes and recognizes certification among employees who work at RV dealerships.
:Certified personnel benefit the RV industry by improving the customer experience,” said Ingrassia. “Certification lets consumers know that the technician working on their RV has superior diagnostics and repair skills.
“Recertifying and maintaining certification show an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations,” he added.
For more information about the society and to learn how a dealership can participate in the recognition program, visit the RV Learning Center website.