RVDA board adjusts Dealer Satisfaction Index Survey schedule

FAIRFAX, Va. — RVDA’s annual survey of dealers’ satisfaction with their manufacturers will now launch in late October and end in January 2019. The board of directors this week approved the change in timing so that the survey can continue through the association’s convention in November and boost participation.

The DSI, now entering its 25th year, is a confidential measurement of dealer attitudes regarding their manufacturers’ policies, product support, and procedures. The survey was previously conducted in the August-October time frame.

Moving the survey later in the year should improve participation and increase the number of brand ratings that dealers provide,” says RVDA President Phil Ingrassia. RVDA’s Industry Relations Committee developed the recommendation to adjust the timing of the survey.

DSI Quality Circle Awards, which are based on the survey results, are now scheduled to be presented at RVIA’s new RVX: The RV Experience event in Salt Lake City in March.

During its June 5 meeting, the board also approved a $3.64 million FY19 consolidated budget for RVDA, the Mike Molino RV Learning Center, and the RV Assistance Corp., which includes increased investment in dealer advocacy, member benefits, and dealer education programs, including the convention and fixed operations initiatives.

SOURCE: RV Executive Today

Ronnie Wendt

Ronnie Wendt

Ronnie Wendt has been a writer/editor for more than 25 years, working in law enforcement, aviation, supply chain and the RV industry. She's not a stranger to RVs, however. She grew up camping, and still camps as many weekends as she can every year. She is the owner of In Good Company Communications and can be reached at ingoodcompanycommunications@gmail.com.

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