HUDSON, Mass. — The New England RV Dealers Association (NERVDA) recently notified its members of a potentially fraudulent situation involving payments other dealers have made to Dometic.
The notification came after David Major of Major’s RV Service Center contacted NERVDA explaining his concerns and asking if other NERVDA members were experiencing similar issues. Shortly after querying its members, NERVDA heard from a second dealership, Long View RV, noting that it had also experienced issues with payments to Dometic.
Major’s original note read as follows:
“I just wanted to reach out and see if any other dealers have run into problems with check fraud on their payments to Dometic (and warn them about it if they have not). We received a call from Dometic stating our account was overdue, but Helen, our bookkeeper, confirmed with them that we had made our payments and in fact they had cashed the checks.
Dometic stated they had not received the the checks nor cashed them. After researching, we downloaded copies from our bank. Someone had intercepted the checks and had used white out to erase the payee name and the payee address then typed in their own name and address (in Indiana) and cashed the checks. We did not catch this on our bank reconciliation because the thief left the amount (around $4100) alone, so we just found out when Dometic called saying we were 60 days overdue.
Our September check to Dometic is also missing (though not cashed and now stopped). It seems only our checks to Dometic are affected and the check was cashed in Indiana so we believe it is a problem in the Dometic area only.”
Please let other dealers know to inspect their pictures of the cashed Dometic checks to see if the payee is really Dometic or if someone has changed the payee and stolen the funds.”
Molly Meehan, controller at Long View RV described a similar problem, noting:
“We had the exact same problem. Our bank notified us as the check cleared with the correct check # and dollar amount. The culprit changed the pay to the order and took the money. I am still in the process of closing the account and getting everything switched over to a new one.”
If other dealers are having similar issues, they are encouraged to contact Bob Zagami, executive director at NERVDA. He can be reached at (617) 974-3739 or firstname.lastname@example.org. To see a full copy of the original release, email email@example.com.
Statement Concerning Possible Check Fraud Allegations
Nordea, a third party bank that Dometic, along with hundreds of thousands of other businesses, utilizes for banking and payment processing has informed the company that they and other banks have been the target of mail theft. In a communication provided from the Postal Inspector to Bank of New York Mellon, multiple suspects have been apprehended in this case. The United States Postal Service has also confiscated six checks in the alleged thieves’ possession, of which two were destined for Dometic lockboxes at Nordea. Dometic has been provided the customers information and will work closely with the two companies to assist in any way possible.
Contrary to speculation of this possibly being related to a Dometic employee, Dometic employees never have physical possession of any checks destined for a Dometic lockbox. Therefore, those accusations are completely unfounded and simply not true. In addition, it has been confirmed that this is affecting multiple businesses, not only Dometic.
Any Dometic customer, especially customers in the New England states, being notified of a past due amount that they suspect to have actually paid, should immediately contact their bank to ensure they are not part of the mail theft surrounding lockboxes and to recover any lost funds from their institution. Dometic would then ask that you call 502-873-3523 to report any confirmed incidents or for any further questions that you may have.
Dometic takes this and any issue relating to customers very seriously and will continue to investigate and work closely with Nordea to ensure this issue is resolved.
SOURCE: NERVDA press release