This week’s guest is Phil Ingrassia, the president of the RV Dealers Association, who is promoting RVDA’s Annual Professional Certification Week that takes place this year from March 11 to 17.
It is an opportunity for the RV industry, and especially dealers, to recognize those people who have completed professional training in a variety of key areas.
Ingrassia describes each of the areas where RVDA has developed professional certification. Right now it is limited to technicians and people working in fixed operations, such as parts management, warranty administration and service advisors.
He describes the advantages to becoming certified and outlines the process to do so. It’s a good program that really needs more love from the entire industry.
Unfortunately, there are only about 2,700 certified technicians and less than 500 certified fixed operations professionals. That’s less than two certified professionals in every full-time RV dealership.
Dealers who have embraced the idea of employing certified professionals will have a significant advantage in the years ahead. The staff will be significantly more efficient and the business will be more profitable than other dealers.