Randy Fisher explains RV sales process in Episode 2 of Campfire Connection

This week’s guest is Randy Fisher. He is the RV product manager for Six Robblees, a supplier based near Seattle.

He wants to share his sales experience with consumers to better equip them to work through the sales process at RV dealerships.

There is a seven-step sales process that dealers generally follow that starts with the meet and greet, continues through the product presentation and demonstration, and culminates with the close.

Randy describes each of the seven steps in details to help consumers understand what to expect along the way so they aren’t caught off guard when the salesperson seems to be guiding them toward a specific action.

He identifies where most sales relationships begin to sour and what can be done to reduce buyer’s remorse.

We also address the 900-pound gorilla in the room. Is it ethical of buyers to take up a lot of a sales person’s time only to buy a similar RV online or elsewhere just to save some money?

That relationship with a local dealer is critical. Take time to create one and maintain it through the sales process and beyond.

To contact Randy Fisher, email rjhhfish@comcast.com.

Greg Gerber

Greg Gerber

A journalist who has covered the recreation vehicle industry since January 2000, Greg Gerber founded RV Daily Report on April Fool's Day in 2009. He also serves as the editor of the publication and website. As an Eagle Scout, he has enjoyed camping for decades and has visited every state except Hawaii. A DODO -- Dad of Daughters Only -- to three young women, he has two grandchildren as well. He currently splits his time between Wisconsin, Texas and Arizona. Greg can be reached at editor@rvdailyreport.com.

Leave a Comment

  • Steve says:

    Great series but please upgrade the video options or put on YouTube so we can listen at 1.5-2x speed. I’ve gotten so used to higher speeds so shorter times to watch/listen I just “can’t” watch/listen to things at normal speed any more. Thanks.

    • Greg Gerber says:

      That’s a great idea, Steve. There has got to be a way for us to do that without having to add three or four steps to the podcasting process. I’m selfishly trying to reduce my workload as the only full-time staff member. Let me task my tech advisors to come up with a solution.

      GREG GERBER
      Editor, RV Daily Report

  • Alvin says:

    One thing the Randy’s of RV sales wouldn’t be advising about is all the useless, add-ons.protection plans etc etc they’ll try to harness you with in the *FINANCE OFFICE*
    Don’t fall for the lifetime shine junk, or any other of a long line of other material protectants, they’ll charge you outrageous money to have some kid go out aND spray on or in your coach. I spend 40 plus years in an automotive retail environment, and throughout that time, the profits were LARGELY created in the finance office in front of that nice lady you just loved to death, while she had her hand in your wallet without you even suspecting a theft occurring. And that you can take to the bank.

    • Greg Gerber says:

      Thanks for the input. I suspect there are still a number of good, essential add-on products that are offered to customers in the finance office, such as extended warranties and tire insurance. I wouldn’t dismiss all of the products as junk. They saved my tail when I was on the road full time a few years ago.

      GREG GERBER
      Editor, RV Daily Report

  • Alvin says:

    Fair enough Greg.
    I guess this all depends on circumstances, miles/distance travelled etc. Taken over the lifetime of travel, there isn’t a single add on they’ll sell me in the Finance office that saving the premium over the years didn’t benefit me. I always use glass insurance as one (which I realize isn’t in the sales pitch in FO) I haven’t had glass insurance on anyone of a hundred or so vehicles I have owned since 1967. I replaced the windshield in my Chevy Class C three years ago, one of about four windshields I recall replacing in all that time – (truth -maybe lucky). The money I’ve saved in premiums is incalculable, and will buy a lot of glass. For someone not as lucky, driving rough roads etc, I get it that the savings may not be in the same park. Thanks for the feedback. Finance offices, along with cheap credit (debt) remain the bane of the consumer. I caution all to be wary. I retired fully at 59 for one reason and one reason only my license plate on the toad says it all – NO PMTS.

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