Scott Kipp is the product manager overseeing IDS’ dealership management system and API integration with other applications. Don Miller is a senior business consultant overseeing the development of various reporting functions of the company’s software. They discuss the features of the software and explain how the detailed reports can help RV dealers and service managers stay on top of service orders to ensure customers are served promptly.
In his book, Shane Bender asks, “What if you had less stress, chaos, and uncertainty, and more influence over where you are going financially?” He outlines the keys to profitability and describes what strategies small business owners need to adopt to ensure they build strong, profitable and growing businesses.
As Greg Gerber retakes the reigns of RV Daily Report, he explains his plan to transform it into a hybrid publication serving industry professionals and RV owners alike.
(Dec. 13, 2018) — Dan Soeters, the director of global RV business development for Fusion Entertainment, explains how the company has improved after it was acquired by Garmin in 2014. He describes products made by Fusion and Garmin that help simplify the RV lifestyle and speed efficiency of RV construction. Fusion products are designed to be fully integrated into an RV to control just about every function from one app. That includes audio, visual, mapping, and even turning on the lights and air conditioning. He also offers glimpse at the Australian RV market and compares it to the American and European market.
(Dec. 6, 2018) — The guest this week is Wade Elliott, who is the president of Utility Supply Group in Kingston, Wash. He is also heavily involved in the KOA Care Camps program. He comes on the show to explain what Care Camps is all about, and describe the impact it has not only on campers, but the people who serve them. He explains how all of us can participate in the program to bring magical healing experiences to kids battling cancer.
(Nov. 29, 2018) — Now is the time of year that mice are looking for comfortable living arrangements for the winter, and if people are not using their RV, then rodents figure they might as well settle in. Nick Olynyk, president of Grandpa Gus’s Repellents explains what types of products work best to discourage rodents from taking up residence. The company offers convenient pouches that you strategically place in the RV as well as spray products.
(Nov. 21, 2018) — Ernie Lansford is the author of The Poetics of Sales: A Sales Rep’s Journey From Tolerated Professional Visitor to Celebrated Partner. The book is also about leadership, especially as it pertains to his 18 immutable customer success codes. Those apply not only to sales, but to management and everyday life, if you want to be successful. Ernie offers unique insight into the different types of relationships salespeople have with customers, and describes the sales culture as a reflection of business practices today.
(Nov. 16, 2018) — KOA President Toby O’Rourke says the RV and outdoor hospitality industries have a bright future, and elaborates on how the RV industry plays into that long-term success. She offers evidence to deflect fears people may have following two consecutive months of RV shipment declines. She also explains why the guest experience is the most important thing driving revenue in the RV and outdoor hospitality industries. Technology is important, she notes, but it is the experience that keeps people using RVs and vising campgrounds.
(Nov. 8, 2018) — Jamie Sorenson is joined by Ashis Bhattacharya to discuss the history of the specialty vehicles division and how much it has advanced beyond developing RVs for people with mobility challenges. new vehicles fit into the existing Winnebago lineup. They explain how the technology that goes into developing these vehicles will impact the RV industry in the near future and discuss how the new vehicles fit into the existing Winnebago lineup.
They address the market need for these types of specialty vehicles and look at the features of some of the units that have recently been developed.
(Nov. 1, 2018) — David Gray, founder of Fifth Wheel Street, returns with an update regarding the towing capacity of today’s trucks, and the biggest problems he sees taking place when it comes to towing RVs. He describes a tool he makes available to RV dealers and RV owners alike that helps ensure that a specific truck or SUV is capable of handling a specific type of travel trailer or fifth wheel. He also talks about his new consulting service to help consumers match the right truck to the right RV.
(Oct. 25, 2018) — This week’s guest is futurist and business coach Jim Jubelirer. He works to help businesses and industries understand the lifecycle of their customer base to capitalize not only on what is taking place in today’s market, but to prepare them for the challenges that lie ahead in order to zero in on the firm’s best candidates for sales. He also talks about the concept of strategic workforce development, and show what it takes for firms to really jump ahead by seeking A-level players.
(Oct. 18, 2018) — Phil Ingrassia, the president of the RV Dealers Association, discusses the upcoming RV Dealers Convention and Expo as well as his views about the lending market for RV dealers and consumers. He waves off any signs of problems following last month’s wholesale shipment decline, and he describes legislative issues impacting the industry, the industry’s embrace of tech training, and how the impact recent hurricanes may have.
(Oct. 11, 2018) — Bob Zagami, executive director of the New England RV Dealers Association, and John DiPietro, a videographer with RVing in New England, attended the event and are this week’s guests to discuss their impressions with the open house. They also talk about their hit video show on Facebook called RVing in New England, which focuses on the RV lifestyle in that part of the country.
(Oct. 4, 2018) — Cindy Harter is the general manager of Stella Mare RV Resort, which is located in Galveston, Texas. Stella Mare caters primarily to families during the spring and summer months, then shifts gears in the fall and winter to welcome snowbirds. She’ll describe some of the challenges and opportunities working with each group brings.
(Sept. 27, 2018) — This week’s podcast guest is Tom McManimon, the president of StimulusBrand Communications, and the author of two books: The Stuff That Sticks and The Position Player. He talks about avoiding brand confusion, especially on social media. He also suggests when companies should look at rebranding and the best time to take that type of action.
(Sept, 29, 2018) — Brian Schaeffer describes why it is so important for campgrounds to convey a professional image and how the companies can utilize relationships with other local firms to provide guests with the information they want when they arrive in the area. He will explain why the idea that print is dead doesn’t apply to campgrounds once people arrive in the local area looking for things to do and places to eat.
(Sept. 13, 2018) — erry and Evada Cooper are joined by Steve and Kathy Jo Anderson to describe their vision for the training center and what they hope to offer to the RV industry and RV owners. We’ll talk about the various components of the training curriculum and the types of course offerings that will be available for professional technicians and amateur RV owners alike.
(Sept. 6, 2018) — Creative RV is a relatively new group of dealerships that arrived on the scene in 2016. The company specializes in buses and has sales outlets and repair facilities scattered around the nation. The company leveraged all these locations to enter the RV market a few years ago. We’ll be talking to Sean Connolly, the director of sales for Creative RV, who will describe the concept behind Creative RV and, especially, their idea for no-hassle RV sales and transparent pricing.
(Aug. 30, 2018) — With print guides and brochures fading into the sunset as a chorus of online voices compete for traveler’s attention, word-of-mouth advertising will become even more essential in enticing people to visit local attractions. By creating local partnerships, campgrounds can keep guests busy and happy without making huge investments in their own infrastructure. The campgrounds are attractive because they serve as a base for many local activities.
(Aug. 23, 2018) –The guest this week is Vicky Oliver, the author of 301 Smart Answers to Tough Business Etiquette Questions. Her book offers a look at the little interactions we engage in every day and offers suggestions on how to better work with others by using common courtesy. Whether it is communicating in person, on the phone, via email and even through social media, Vicky has some wonderful, practical advice on how to have better influence and attract positive attention simply by using the lost art of etiquette.