OPINION: Whose customer is it anyway?

(March 1, 2016) — In recent years, a disturbing trend has emerged where your business partners have started soliciting your customers for other products or sold mailing lists of your customers in the open market. So, what can you do?

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OPINION: Make employee development a priority

(Feb. 23, 2016) — I think we can all agree that a more experienced staff increases customer CSI, company sales and, ultimately, company profits. But we’ll never develop that experienced staff if we don’t invest in their development.

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OPINION: RV voting rights is a Pandora’s box

(Feb. 18, 2016) — Until people actually live in a community to experience how a bunch of part-time, non-permanent “residents” can influence the outcome of local affairs for a very long time, they’ll never truly understand the impact these large voting blocks can have.

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RV Daily Report changes press release publishing policy

(Feb. 15, 2016) — In 2016, when information travels at the speed of light, companies better be darned well certain the story they submit to the press is the one they want to tell. Once a press release is published in our newsletter, it will remain published. Period.

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OPINION: HUD action could eliminate full-time RVing

(Feb. 9, 2016) — Can we get the RV Industry Association and the federal government to agree on a definition of “primary residence?” Because, without it, the RV industry has just inadvertently thrust a knife into the heart of the RV dream.

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OPINION: Lemonis can’t serve two masters

(Feb. 2, 2016) — With all Lemonis’ attention focused on building his Hollywood career, is it any surprise that the company for which he is paid to serve as chief executive officer — Camping World and Good Sam Enterprises — confirmed Saturday that the firm would not conduct a rally this year?

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OPINION: Camping World to become a distributor?

(Jan. 19, 2016) — The biggest question is, what dealers in their right mind would order wholesale supplies from a competitor who can sell the same products online on one of a dozen websites it owns for the same price it charges RV dealers at wholesale?

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OPINION: Vacation industry facing a crisis

(Jan. 19, 2018) — Among the findings of their 2013 study, Americans took an average of 16 days of vacation compared with 20.3 days in 2000 — a 20 percent decline. Use of vacation days are at the lowest point in four decades.

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OPINION: It’s time to combine shows

(Dec. 8, 2015) — Combining shows by offering a full range of dealer training, plus networking opportunities to meet with suppliers, meetings with manufacturers and the ability to look at acres of new products would be a HUGE plus for the RV industry. It’s the only way to ensure the viability of a giant all-industry show.

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OPINION: Gee, thanks Sherman — I think

(Nov. 20, 2015) — Imagine my surprise when RV Business Publisher Sherman Goldenberg showed up at the end of the KOA Care Camps auction last night to present me with a special gift. He had outbid six other people in a silent auction to acquire a solid wood, laser-engraved toilet seat bearing the inscription “#1 For Good Clean Fun.”

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OPINION: Developing apps requires forethought

(Nov. 3, 2015) — If the app doesn’t look professional, no one will download it. If it doesn’t deliver results, everyone will delete it. Let’s also not forget that pushing your app out before it is completely functional will only have a negative effect, since it can be reviewed the moment it goes live.

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