FAIRFAX, Va. — The Society of Certified RV Professionals reports that 23 individuals became certified and 12 were recertified from dealerships participating in the society’s recognition program. Dealership participation in the program allows the society to publicize individuals’ certification achievements on the national level.
These 35 individuals earned a certification between December 2017 and February 2018 through the Mike Molino RV Learning Center or the RVDA-RVIA RV Service Technician Certification Program.
“On behalf of the entire RV Industry, we congratulate these professionals and their dealerships for their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “These individuals join an elite group of certified personnel who have successfully met the high standards of either the RV industry’s technician certification program or the Mike Molino RV Learning Center.”
To achieve the RVDA-RVIA Certified RV Service Technician designation, a technician must complete two comprehensive tests; Registered technician and Certified technician. Test questions and standards were developed by a team of RV industry technical experts under the supervision of the Michigan-based National Occupational Competency Testing Institute. Recertification requires additional education and training every five years.
The 25-year-old tech certification program is administered by RVDA and RVIA under the auspices of the RV Service Technician Certification Governing Board. For more information, visit www.rvtechnician.com.
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers testing, certification, and recertification. The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals. Suppliers, distributors, dealer-owners, and manufacturers were also involved in developing the certifications. For information, visit www.rvlearningcenter.com.
Launched at the 2014 RVDA convention/expo, the Society of Certified RV Professionals promotes and recognizes certification among employees who work at RV dealerships. Certified personnel benefit the RV industry by improving the customer experience–certification lets consumers know that the technician working on their RV has superior diagnostics and repair skills. Recertifying and maintaining certification show an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations.
In conjunction with the Society’s commitment to encourage professional development and training, it provides scholarships to six long-certified professionals to attend and participate in the 70+ workshops offered annually at the RV Dealers Convention/Expo. For more information, visit the Learning Center’s website.
SOURCE: Society of Certified RV Professionals press release