WASHINGTON — An all-industry working group led by members of the Recreation Vehicle Industry Association (RVIA), the Recreation Vehicle Dealers Association (RVDA) and RVDA of Canada continues to quietly work on a series of parts delivery issues that could ultimately help improve dealers’ abilities to expedite warranty and other consumer repairs in the field, RV Business reported.
The so-called “parts initiative,” which surfaced publicly after the three trade groups issued a joint mission statement regarding “service-related issues” during last winter’s Louisville Show, was on the front burner again at the June 4-8 annual RVIA Committee Week. The group met in downtown Washington D.C., where representatives of the 15-member all-industry task force met with the executive committees of both RVIA and RVDA.
“We have a cross-functional team with a number of RV dealers and suppliers and OEMs that meets on a weekly basis – and will through August – to look at a number of aspects of how we deliver service to end customers, and we’re measuring and benchmarking and looking for ways to improve,” reported Garry Enyart, director of RV business for Minneapolis-based Cummins Power Generation.
The full story is available at RV Business.