OKEMOS, Mich. — Michigan RV and Campgrounds (MARVAC) will offer a seminar on February 21 that features lawyers from Dolenga & Dolenga PLLC, who specialize in defending RV dealerships and manufacturers and assisting with litigation prevention. Representatives from the firm will present on various topics critical to customer relations, risk management, and how to prevent and defend litigation.
The course’s focus will help attendees prevent costly lawsuits about sales practices, service issues and product defects. Dolenga & Dolenga will discuss how best to deal with difficult customers and the paperwork and procedures in have in place to prevent lawsuits from being filed against you. They will also address regulatory and other claims that are brought against dealerships, including how best to respond to those, and how to make sure that your dealership does not have unnecessary exposure in those areas.
This seminar will focus on key risk management and litigation prevention strategies that dealerships can use to better their customer relationships, not get sued, and make sure they keep their customers. The lawyers will provide an overview of the laws that are used to file lawsuits against dealerships and manufacturers, as well as some of the statutes that governmental entities utilize to audit and/or take action against dealerships’ licenses. This will cover things like claims for breach of warranty, vehicle repurchases, consumer protection and deceptive trade practice actions, lemon laws, Federal Trade Commission regulations, and Consumer Financial Protection bureau actions.
The lawyers will also discuss why dealerships and manufacturers get sued, utilizing specific examples of litigation that has occurred and why they have had good or bad outcomes. They will also provide tips on how attendees can make sure that their dealerships do not get sued and how you can improve customer relations. This will include best practices for your sales, finance and insurance, and service paperwork, as well as procedures that can be followed in those departments. They will provide specific examples about why certain things should and should not be done, how to improve customer relations, how to change irate customers into good customers, and how to make sure lawyers do not file lawsuits against dealerships.
The session will end with an interactive question and answer period, which will allow attendees to bring any questions/situations to the attention of experienced attorneys who are seasoned in dealing with RV customers and all of the above issues.
Course details follow:
Date: Wednesday, February 21, 2018
Time: 10 a.m. – 1 p.m.
Location: MARVAC Association Office
2222 Association Drive, Okemos, MI 48864
Cost: $25 – Per Registrant; $15 – Per Additional Registrant
SOURCE: MARVAC press release