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What does it really cost to accept credit cards at Wells Fargo?

Wells Fargo logo

(March 20, 2015) -- The page-after-page-after-page-after-page of additional fees for processing credit cards left me with one question -- What the heck is it going to cost to actually process a credit card with Wells Fargo? Is it 0.99 percent, or 0.99 percent plus 0.2 percent, or 0.99 percent plus 0.2 percent plus one or more of the bazillion other fees? Read More »

Lemonis feels lucky — and he should

(March 18, 2015) -- Lemonis is lucky in that I don't know of any publicly-traded company that would allow its chief executive officer to gallivant all over the country filming television episodes where the spotlight is on him alone and the company barely warrants a mention, if at all. Read More »

Can campgrounds advertise Wi-Fi if it doesn’t work?

Wi-Fi logo

(Jan. 30, 2015) -- I can assure campground owners that dissatisfaction regarding wireless service will only grow as the Internet is not going away. I urge the outdoor hospitality industry to develop a wireless service standard which campgrounds and RV parks must meet in order to advertise the availability of wireless service. Failure to do so only invites government intervention over deceptive advertising. Read More »

Cruising is a major competitor to RVing

Cruise ship in Roatan Honduras

(Jan. 5, 2015) -- During the break, I took my first cruise aboard the Norwegian Sun. If RVing were to have a serious competitor, cruising would be it. For less than $900, I got seven nights of pampering with some exceptional food, beautiful scenery and plenty of memorable activities. Read More »

It’s a Wonderful Life shows the true meaning of Christmas

T

(Dec. 19, 2014) -- This Christmas, pause and reflect for a moment about all the people you have touched during your life. I'll bet there are one or two people who are grateful that you were born because your life made a tremendous difference in theirs -- even if they don't know who you are or remember what you did, as is the case of the two children mentioned earlier. Read More »

Social media: Where frustrated customers go to vent

Social media megaphone

(Nov. 25, 2014) -- Imagine all the marketing dollars it took Go RVing and a major multi-location RV rental company to encourage just one family to rent an RV for a "dream vacation." Now imagine how quickly all that good will evaporated, and the marketing message was erased and replaced with people recounting this poor guy's experience. Read More »

Filling big shoes, building unity, making dreams come true

Derald Bontrager

(Nov. 11, 2014) -- We all need each other so why not sit around the table having an open dialog that seeks to understand each other’s concerns and works toward win/win solutions. We may not always reach that win/win solution in the end but, at the very least, we will have made an honest attempt to listen and understand each other. Read More »

The Marcus Lemonis Halloween costume?

The Profit Halloween costume tip

(Nov. 3, 2014) -- Someone at CNBC, the station broadcasting The Profit, featuring Camping World CEO Marcus Lemonis, thought it fitting to suggest dressing up like Lemonis for Halloween. But, to encourage young children to dress up like Lemonis when their fragile egos are not yet developed enough to pull off the character, is an unfair Halloween prank. Read More »

Legal trolls win again

(Sept. 12, 2014) -- This issue has been impacting the RV industry since I was the editor of RV Trade Digest and Norcold was publishing full-page ads in trade and consumer publications alerting people to the problem. Entire forests have been leveled to create paper for all the "notices" the company has sent out alerting people to the problem. For people to claim they company failed to provide notice of the "inherent risks" is insane. Read More »

Can people learn to inspect RVs in just five days?

(Aug. 25, 2014) -- Some say that only trained technicians should perform RV inspection services. I disagree. Inspecting is not the same as diagnosing a problem and it certainly isn't the same as knowing what to do to fix the problem. However, completing a diagnostic evaluation and then repairing whatever is wrong would certainly be within the realm of an RV technician. Read More »

Robin Williams’ legacy was a gift to the RV industry

(Aug. 12, 2014) -- The magic of Williams' comedy and impromptu wit inspired millions of adventure-seeking families to follow in his footsteps and "Go RVing." It's hard to imagine anyone other than Robin Williams playing that part. His gift to the RV industry will be among the legacy films that people will talk about for years. Read More »

Wi-Fi in campgrounds — Is it a good thing?

(July 30, 2014) -- The odd time our Internet goes down at our park we have a full scale revolution on our hands from our campers. I thought the idea was to get outside? Play games, spend time with your neighbors in the park, social interaction -- and I don't mean on Facebook. Why go somewhere and then replicate the same things you do at home? Read More »