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Social media: Where frustrated customers go to vent

Social media: Where frustrated customers go to vent (Nov. 25, 2014) -- Imagine all the marketing dollars it took Go RVing and a major multi-location RV rental company to encourage just one family to rent an RV for a "dream vacation." Now imagine how quickly all that good will evaporated, and the marketing message was erased and replaced with people recounting this poor guy's experience. Read More »

Filling big shoes, building unity, making dreams come true

Filling big shoes, building unity, making dreams come true (Nov. 11, 2014) -- We all need each other so why not sit around the table having an open dialog that seeks to understand each other’s concerns and works toward win/win solutions. We may not always reach that win/win solution in the end but, at the very least, we will have made an honest attempt to listen and understand each other. Read More »

With gas prices falling, will fuel surcharges disappear?

(Nov. 6, 2014) -- Now that fuel prices are falling and appear unlikely to get anywhere near the $4 per gallon fee that prompted the "temporary" surcharge, can we expect an announcement soon that those charges have been eliminated? Read More »

The Marcus Lemonis Halloween costume?

The Marcus Lemonis Halloween costume? (Nov. 3, 2014) -- Someone at CNBC, the station broadcasting The Profit, featuring Camping World CEO Marcus Lemonis, thought it fitting to suggest dressing up like Lemonis for Halloween. But, to encourage young children to dress up like Lemonis when their fragile egos are not yet developed enough to pull off the character, is an unfair Halloween prank. Read More »

Legal trolls win again

(Sept. 12, 2014) -- This issue has been impacting the RV industry since I was the editor of RV Trade Digest and Norcold was publishing full-page ads in trade and consumer publications alerting people to the problem. Entire forests have been leveled to create paper for all the "notices" the company has sent out alerting people to the problem. For people to claim they company failed to provide notice of the "inherent risks" is insane. Read More »

RVIA chair reflects on fun, friends, time flying by

RVIA chair reflects on fun, friends, time flying by (Sept. 11, 2014) -- I turned 55 on Aug. 22, so not only do I find myself reflecting on the past two years as chairman of RVIA this morning, but on the last 33 years of involvement in the RV and housing industries, and frankly on life in general. Read More »

From Germany with love…a European auto writer’s American RV adventures

Carsten Paulun, a well-known and highly respected editor of German car magazine AutoBILD Reisemobile, had traveled from Germany to Las Vegas for a press test drive of that most beloved American mode of transportation - the RV. Read More »

Can people learn to inspect RVs in just five days?

(Aug. 25, 2014) -- Some say that only trained technicians should perform RV inspection services. I disagree. Inspecting is not the same as diagnosing a problem and it certainly isn't the same as knowing what to do to fix the problem. However, completing a diagnostic evaluation and then repairing whatever is wrong would certainly be within the realm of an RV technician. Read More »

Robin Williams’ legacy was a gift to the RV industry

(Aug. 12, 2014) -- The magic of Williams' comedy and impromptu wit inspired millions of adventure-seeking families to follow in his footsteps and "Go RVing." It's hard to imagine anyone other than Robin Williams playing that part. His gift to the RV industry will be among the legacy films that people will talk about for years. Read More »

Wi-Fi in campgrounds — Is it a good thing?

(July 30, 2014) -- The odd time our Internet goes down at our park we have a full scale revolution on our hands from our campers. I thought the idea was to get outside? Play games, spend time with your neighbors in the park, social interaction -- and I don't mean on Facebook. Why go somewhere and then replicate the same things you do at home? Read More »

Why America is still great — despite politicians

(July 4, 2014) -- After writing a scathing editorial yesterday about the the out-of-control bureaucracy and the potential for revolution in our country, I thought I would take a different take on Independence Day. I took the time to see Dinesh D'Souza's movie America: Imagine the World Without Her and was reminded of our country's greatness. Read More »

Happy Independence Day! Enjoy it while you can

Happy Independence Day! Enjoy it while you can (July 3, 2014) -- Friday, our nation celebrates the 238th anniversary of its independence from Great Britain. Party up folks, it may be our last. Soon, we will all be fully dependent upon the government, or something will happen to spark a revolution. Because voting has proven useless in curbing the size and scope of government, revolution is what I suspect the government fears will happen. Read More »

Can the RV industry solve the immigration crisis?

(June 27, 2014) -- Right now, I've heard there are more than 10,000 RVs waiting in Elkhart to be shipped to dealers. With the RV buying season slowing down soon, dealers don't want the things any more because they don't want to store them for nine months until the next RV shows. So, let's put border patrol agents on a bus or plane and send them to Elkhart. They can each drive or haul a new RV down to Texas for delivery to a newly immigrated family seeking to experience the American Dream. The RVs could be paired with Government Motors trucks, thus helping out the RV industry and helping out President Obama's publicly funded automaker. Read More »

RV industry loses a gentle giant

(June 23, 2014) -- It's ironic that Jay himself has not yet been inducted into that honorable legion of visionary leaders. Although it would have been much better for the Hall of Fame to recognize him when he was alive, I'm hoping there will be a groundswell of support to see that Jay is inducted into the class of 2015. Read More »

Are dealers REALLY willing to embrace model year consistency?

(June 17, 2014) -- The RV industry will likely never agree to consolidate model year changes to a specific date, like open house week, even if it would benefit the entire industry. With RV dealers demanding change and RV manufacturers consistently innovating, neither side wants their hands tied. Here's why. Read More »