It happens all the time. You hear someone over the telephone and you make a generalization about the person you are speaking with. It may not be fair and it's the same as pre-qualifying or pre-judging, but it's true nevertheless.
Within seconds, people will make assumptions about one's education, background, ability and personality based on their voice alone.
There are two areas you should be aware of when speaking.

In this video RV sales trainer Chuck Morgan offers insight and advice on the power of your personal associations and how they can affect you in positive and negative ways.

You will learn the key questions to ask yourself to see if your associations are correct, learn how to identify and understand the difference between empowering and toxic associations, and the impact they can both have on your life and career. 

Chuck will be speaking at this years RVIA Convention in Louisville, KY on Dec. 1-2.

In part 3 of this multi-part series we will discuss the differences between those who sell on purpose (having an understanding of what they are doing), and those who sell on accident (merely show up for work and let things happen).
Let’s continue looking at a few of the differences between doing things on purpose and on accident.

In part 2 of this multi-part series we will discuss the differences between those who sell on purpose (having an understanding of what they are doing), and those who sell on accident (merely show up for work and let things happen).
Let's continue looking at a few of the differences between doing things on purpose and on accident.

In the first of this multi-part series we will discuss the differences between those who sell on purpose (having an understanding of what they are doing), and those who sell on accident (merely show up for work and let things happen).
There is a huge difference in these two mindsets as we will discover in this series. Someone, or something is always in control. Those who Sell on Purpose understand that their actions produce results. The higher the quality of the action, the better the results. The more massive the action, the better the quantity of results.

I received an email from one of my dealers recently asking if I had any specific information on how to handle one-leggers or "single opportunity" customers. While I have always considered them buyers like any other customer I didn't have anything in writing and it brought up an interesting point. It also reminded me of a personal experience I had when I was on the line selling RV's.

When it comes to RV sales training everyone agrees that high quality phone skills are critical to long term sales success.

The ability to turn an inbound or follow up phone call into an appointment gives any RV sales pro not only the ability to generate additional sales and income apart from the walk in customer, but also a level of confidence few receive. We also know it is an age old challenge to get salespeople to make the necessary calls and make them in a high quality manner.

Good phone skills come natural only to a few however. Most of us are just not good on the phones and need training and instruction on how to handle the different types of calls and knowing what to say and how to say it. Recently I’ve had some interesting points come up regarding leaving phone messages.