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Regulators adopt new attitudes toward financing
Excellent recap of what is happening to us! by Bernie
It's Tax Day -- Let's party like we work for GSA!
I consider myself a reasonably smart human being, but no matter how much I read about this government and how f'd up it is no one seams to have the answers. Can anyone tell me what else I can do, as a hard working American who is sick to his stomach, besides vote, because that isn't enough. I know the problem, tell me the answer. My thought is it will take someone with the biggest set of balls known to mankind to clean house. Looking for some answers, and I am all ears by Joseph Bullyan
It's Tax Day -- Let's party like we work for GSA!
And we wonder why our budget is out of control?!!? OMG!!!! We are to blame though - we keep electing the same members to the most exclusive country club in the world! They are exempt from most laws, get everything paid for by the taxpayer and are set for life - while we just keep struggling to pay them for that luxury!Worse, our two presidential candidates will raise over half a BILLION Dollars to convince us to vote for them! Actually worse - we'll contribute to them and elect them!Shame on us ... by Bernie
Australia, Europe, China . . . . pick two!
It would be interesting to know what the Board members that didn't vote yes on going into China thought and are they RV mfg. or suppliers? If any of them are suppliers they must have all their products made there already! by Tony
Australia, Europe, China . . . . pick two!
As a follow-up on this discussion, there was a very interesting article in the Washington Post last week and it was reprinted in the Boston Sunday Globe this past weekend. The article is titled: "China may buy only domestic cars for official use." You can read the article at: http://b.globe.com/GTIu6A Many of the comments at the Post and Globe indicate that there is nothing wrong with a country doing this - and I agree with them. We do the same thing here in America at the federal and state ... by Bob Zagami
Australia, Europe, China . . . . pick two!
As always, Bob has done his homework and presents a great editorial. I just can't see any benefit to having anything to do with The "China" Connection. I can't think of any Industry that has actually "benefited" it's American workers by joining with China.An American purchaser of an RV has multiple choices of types, options and price already! Why add an Asian Product to that mix - that will only hurt American made products - as it always has in the past. High tech products are mass produced and ... by Bernie
Australia, Europe, China . . . . pick two!
Bob, you’re right on!

The Chinese government cannot be trusted and they abuse their people terribly. If an RV manufacture decides to “dance” with a partner in China, it will be the fire dance, and it won’t be China that gets burned!
by Barry Hughes
The Chinese even knock off websites
I don't see a major problem with it.I just type the name then hit Ctrl & Enter and it goes to the dot com.Can not see why I would even type dot com then dot cn. by Wayne
The Chinese even knock off websites
This trick happens in all countries. Not limitied to China. It's cyber siting and tech it is illegal but that doesn't stop anyone from doing it.

If you are building a "brand" you often want to buy every version of your domain. Because even if you can get all of those domains back with the law from the people sitting on them it is just safer to own them all up front if you can.

by Aaron
Australia, Europe, China . . . . pick two!
Point of clarification from Jim this morning, the China Committee vote was unanimous but the Board of Directors vote was not.

Also, the sentence in the third pargraph from the bottom should have read, "We will continue to monitor China, not to prove somebody wrong, but to honestly report the information we get on the abuses we expect to see despite the best laid plans of RVIA." by Bob Zagami
 

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Friday, February 17, 2012
The unlimited, never expiring discount card The unlimited, never expiring discount card
By Greg Gerber @ 12:35 PM :: :: 7 Comments :: Article Rating
 

Just when I think I have Good Sam Enterprises figured out, they toss out a fastball that leaves me bewildered.

That's how a number of campground owners apparently feel after learning that Good Sam Club recently sent out new membership cards that don't contain an expiration date.

Yesterday, the owner of a Texas RV park told me about the unlimited, never expiring discount card. He's been scratching his head wondering how to handle the situation.  In fact, he didn't believe it until his wife looked at her new card and saw that it never expired.

"We are a Good Sam park and have been for several years," he explained. "Whenever people check in and want a Good Sam discount, we always ask to see their card to verify they are current Good Sam members. But, without an expiration date, how can we verify their membership status to determine if they are eligible for the discount?"

That's a good question. Marcus Lemonis, CEO and chairman of Good Sam Enterprises, hasn't yet responded to my e-mail asking about the non-expiring card.

I'd be tempted to think someone screwed up somewhere in designing the card without an expiration date. But, Lemonis is a shrewd businessman. There has to be some reason behind sending out unexpiring cards.

I can't imagine that cash-strapped Good Sam would want to give up the revenue associated with a couple hundred thousand people renewing their memberships every year. But, sending out a lifelong membership card does save on postage in never having to send out new cards.

Perhaps Lemonis thinks that even if his company stores have to give up 10 percent on a sale to an expired Good Sam member, they are still ringing up a sale. It would be no different that putting a sign in the window saying that a firm will accept competitors coupons. Flash a Good Sam card anytime for a discount.

Perhaps its a way to stick it to competitive RV dealers. Good Sam gets the money on the membership, and the associated service centers who honor the card are forced to write off 10 percent on all service work forever.

Imagine if AAA did the same thing.  You would pay $180 one time for the AAA Plus RV membership, and you would be entitled to a lifetime of towing services, travel discounts, insurance and a host of other benefits. When emergency road service is required, you'd just flash your card and the towing company would bill AAA even if your membership technically expired years earlier.

"It's kind of goofy and I don't understand why they would send out cards that never expire," the campground owner told me.

But, his park has developed a brilliant strategy to keep customers happy even though the staff won't accept the new Good Sam cards. As a member of the Texas Association of Campground Owners, he explains the situation and hands the customer a TACO discount card and a directory of Texas RV parks that will honor that card. The customer gets the same 10 percent discount, and he's encouraged to visit TACO parks, not Good Sam parks.

But, he fears other campgrounds that don't have a similar plan to offer customers will be forced to honor the Good Sam card or wind up looking like jerks for not honoring a non-expiring card.

Once again, Good Sam looks like the angelic good guy who is looking out for average RVers. But, the affiliated companies who don't share in any of the conglomerate's revenue get nothing but headaches in having to deal with the repercussions of corporate decisions.

It's easy to look good when you're spending other people's money. Who knows, maybe this is a precursor to Good Sam developing their own network of corporate-owned campgrounds. Campground owners who promote Good Sam membership to their customers today may face a similar fate as RV dealers did a few years ago when they provided customer data to Good Sam only to be locked out when the little angel decided to work exlusively with Camping World stores.

 

 

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Comments
Aaron
# Aaron
Friday, February 17, 2012 3:35 PM
I don't see why honoring these expired or not is a big deal. If the business can't handle honoring the 10% off why be part of the program in the first place. If honoring the 10% and being part of it helps drive business then honor it.

I don't think a huge amount of people will use expired cards. But wouldn't you want their business vs. losing it by not honoring it?

Retail stores often take expired coupons. It just makes sense to keep the customer happy.
Maureen
Friday, February 17, 2012 4:47 PM
I disagree. I think it devalues the program and have never understood why so many campers come in to our campground saying that "no other campgrounds have checked the expiration date". Why have the program at all, if it doesn't matter if anyone is a member?

If someone comes in with an expired card, we check the GS database. There are many people trying to get the discount without paying for the membership, and many who are also trying to get the discount for their friends' and family's campsite in addition to theirs. Why would they, or anyone else renew now?

We sometimes consider dropping AAA and Good Sam and dropping the rates 10%. We recently stayed at a park with two basic even-dollar-amount rates, and were very envious of the simplicity. It's very frustrating to advertise rates at $5 higher than the vast majority actually pays, but the vicious circle goes on for the sake of marketing. Or will it?



Don
# Don
Sunday, February 19, 2012 7:18 AM
Perhaps the rest of us should form a "Best Joes Club". After all in the Good, Better, Best choice, which one would you want???? :)
Kathy
# Kathy
Monday, February 20, 2012 4:02 PM
I think leaving off the expiration date is only just a way to save costs. Most campgrounds use the Good Sam database to check the expiration date since people often forget their card or bring in the wrong one. We will continue to verify expiration dates through the Good Sam database. I think people will still be expected to renew their memberships.
Maureen
Monday, February 20, 2012 7:30 PM
I hope you're right, Kathy, and I hope they don't shoot the messengers.
Alex
# Alex
Friday, March 02, 2012 1:29 AM
I see nothing sinister going on here at all. Having worked in the club industry we learned a decade ago to drop the expiration date and use the database to verify if you were paid up or not. Then the member still feels they are a member and you save on printing costs. Look at your Costco card, they have a member since date not an expiration date, they bill you before the end of your year.
Maureen
# Maureen
Friday, March 02, 2012 8:15 AM
I'm confused about the savings. If it's a custom card with their name on it, does it save that much by not adding the expiration date? Sounds like a simple code in the program that prints the cards. The database already has the info so GS knows when to bill for renwal.

I think it's more important for the campers to have a streamlined check-in process that takes as little of their vacation time as possible. it's much quicker to glance at a number than to enter it in online. We only use the database as a backup, because it adds extra steps to the process.

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