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The unlimited, never expiring discount card
I hope you're right, Kathy, and I hope they don't shoot the messengers. by Maureen
The unlimited, never expiring discount card
I think leaving off the expiration date is only just a way to save costs. Most campgrounds use the Good Sam database to check the expiration date since people often forget their card or bring in the wrong one. We will continue to verify expiration dates through the Good Sam database. I think people will still be expected to renew their memberships. by Kathy
The unlimited, never expiring discount card
Perhaps the rest of us should form a "Best Joes Club". After all in the Good, Better, Best choice, which one would you want???? :)
by Don
The unlimited, never expiring discount card
I disagree. I think it devalues the program and have never understood why so many campers come in to our campground saying that "no other campgrounds have checked the expiration date". Why have the program at all, if it doesn't matter if anyone is a member?If someone comes in with an expired card, we check the GS database. There are many people trying to get the discount without paying for the membership, and many who are also trying to get the discount for their friends' and family's campsite i... by Maureen
The unlimited, never expiring discount card
I don't see why honoring these expired or not is a big deal. If the business can't handle honoring the 10% off why be part of the program in the first place. If honoring the 10% and being part of it helps drive business then honor it.

I don't think a huge amount of people will use expired cards. But wouldn't you want their business vs. losing it by not honoring it?

Retail stores often take expired coupons. It just makes sense to keep the customer happy. by Aaron
Dirty tricks or healthy competition?
Healthy competition is a good thing in fact many retailers like sprint, wall mart, progressive insurance, general motors etc all compare themselves to the competition. Even food companies do it outwardly. Many of you including me post signs in our service department or parts department that say things like"we beat camping world prices""we fix camping world repairs""we fix what camping world breaks""we are family owned so we care more""we fix camping world installations""we honor Good Sam disco... by jack naples
Dirty tricks or healthy competition?
They are also offering jobs to this dealers employees because cw does not have qualified people to do the job. This is a desparate measure. I was offered a job with them and thank the good Lord I did not accept would not want to be associated with such as this. Thanks cw for the BUISNESS!!!!!! by Mark
Sniveling slackers leave me smokin'
Not sure how that particular shop established the "flat rate time" required for a job, but I found that it was in the best interests of the company, the customer, and the good technicians in my shop. The ones who had "be-backs" for further repairs or who were too slow to do the work in the first place didn't like it. If done fairly the system does give a bonus to the best techs who do the work quickly and right the first time. Rightly so. Even electrical repairs can be done on flat rates. We won... by RV Guy
Dirty tricks or healthy competition?
I'm ashamed to be in the same industry with a piece of crap like CW .
That is the lowest form of business that I have seen. by James
Dirty tricks or healthy competition?
Our customers are not stupid sheeple. Most will see through this like a piece of Saran Wrap.

If you can't beat your competitor with sound business practices, integrity, good products and selection then bludgeon them with "tactics".

If I were shopping for a boat, car, furniture etc. and saw this sign I DEFINITELY would stop in and shop with the targeted store JUST to see what the deal is. I think that would drive customers TO the store rather than away from it.

by Bill
 

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Friday, February 17, 2012
The unlimited, never expiring discount card The unlimited, never expiring discount card
By Greg Gerber @ 12:35 PM :: :: 5 Comments :: Article Rating

Just when I think I have Good Sam Enterprises figured out, they toss out a fastball that leaves me bewildered. That's how a number of campground owners apparently feel after learning that Good Sam Club recently sent out new membership cards that don't contain an expiration date.

I'd be tempted to think someone screwed up somewhere in designing the card without an expiration date. But, Lemonis is a shrewd businessman. There has to be some reason behind sending out unexpiring cards.

Read More..
Wednesday, February 01, 2012
Dirty tricks or healthy competition? Dirty tricks or healthy competition?
By Greg Gerber @ 1:09 PM :: :: 9 Comments :: Article Rating

An RV dealer sent me this photo today and asked me what I thought of the tactic.

Apparently Camping World has erected this billboard less than 100 feet from a competitor's lot. It's message is, "We beat this dealers price every time." 

The same Camping World store hired a mobile billboard to drive back and forth in front of the dealership during an open house event last month. People inside the truck used bullhorns to shout messages at customers walking the dealer's lots encouraging them to visit the Camping World store.

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Wednesday, February 01, 2012
Freightliner Custom Chassis Corporation (FCCC) offers short-term maintenance tips for extended stopovers
By Freightliner Custom Chassis Corporation @ 9:08 AM :: :: 0 Comments :: Article Rating

Freightliner Custom Chassis Corporation (FCCC) knows that not every RV enthusiast is of the constantly roaming variety. While plenty of owners routinely put 10,000 to 15,000 miles per year on their motorhomes, many others spend more time enjoying campground life. For owners who set up for stopovers of more than three weeks at a time – as many do during the winter months – FCCC offers some reminders and easy maintenance tips.

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Tuesday, January 31, 2012
Sniveling slackers leave me smokin'
By Greg Gerber @ 12:41 PM :: 406 Views :: 4 Comments :: Article Rating

I had to laugh yesterday when I read the story about some flat-rate service technicians in Texas and Oklahoma who were suing their RV dealership for overtime pay. 

The Southeast Texas Record reported, "According to the complaint, the defendant would estimate the number of hours they believed it should take the piece work employees to complete a particular job and then would only pay the employees for that amount of time or less. The plaintiffs claim the amount of time paid was arbitrary and had no relationship to the amount charged to the customer."

Boy, would I like to be on that jury.

Read More..
Tuesday, January 31, 2012
An investment opportunity for RV dealers
By Guest Blogger @ 10:06 AM :: 1 Views :: 0 Comments :: Article Rating
(Jan. 31, 2012) -- Trained and certified people are more likely to do the job right the first time, treat our customers better, and in general, make more money for the dealership. The investment in education and certification adds to our bottom line through fewer repair comebacks, better customer word of mouth, and happier employees.
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Friday, January 27, 2012
To RPTIA: Don't give up your independence!
By Bob Zagami @ 10:23 PM :: :: 0 Comments :: Article Rating

Why would RPTIA members want to rejoin RVIA?  Kicked to the curb several years ago, and used and abused by RVIA to suit their fancy; why would you ever want to go back under that roof in Reston?

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Wednesday, January 18, 2012
Parts Technology: New Options for Easier Physicals
By Carl Sconnely @ 8:58 PM :: :: 0 Comments :: Article Rating

There are a few tricks I have seen over the past 30 years that parts managers have come up with to make the counting process run a little smoother. The most efficient way is to use portable data collectors. A data collector is a barcode scanner with the ability to store what has just been scanned and uses a small keyboard to allow the user to type additional information. In its simplest form, the user scans the barcode and then types the quantity and bin location on the scanner’s keypad.  This process is repeated until all parts have been scanned. Once all the parts have been scanned, the scanner is connected to a computer and the data file is downloaded. This file is then imported into the parts inventory management system which updates the system with current parts quantities. 

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Wednesday, January 11, 2012
FEMA: The beginning of the end to the RV industry
By Guest Blogger @ 5:31 PM :: :: 13 Comments :: Article Rating

Not only does FEMA have roughly $4 billion in inventory about to hit the open market, the dealerships and the manufacturers will also have to deal with the units that were sold by FEMA in 2010 that will be used as trade-ins.

I have had several people purchase a RV during the selling of these units. One person had purchased a 2006 Cardinal travel Trailer that was fully loaded with two slideouts and included holding tanks for $3,600. I looked up the trade-in value of his unit and found that the value is worth $25,000. These units could be traded in by accident. Remember that a dealership can still be sued, or the dealer arrested under the Title 18, Section 1001, the United States Code for selling a 2010 FEMA unit that was designated unfit for habitation.

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Tuesday, January 03, 2012
This is not the best way to start a new year
By Greg Gerber @ 8:19 PM :: :: 6 Comments :: Article Rating

News today that Carriage RV will not reopen and that its assets will be auctioned Feb. 9 is another black eye for the RV industry, a hit to the gut to RV dealers and another serious irritation to thousands of RV owners.

I am beginning to suspect that the public universities which pump out bankers by the thousands each year are training students that it is somehow better on the bank's bottom line to accept pennies on the dollar today rather than work with customers to get the full dollar -- plus interest -- a year or two later.

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Sunday, January 01, 2012
Freightliner Custom Chassis Corporation (FCCC) SL Series chassis offers outstanding power and performance
By Freightliner Custom Chassis Corporation @ 2:34 PM :: :: 0 Comments :: Article Rating
The Freightliner Custom Chassis Corporation (FCCC) SL Series chassis brings unmatched power and performance to the RV industry, without sacrificing the handling and reliability RV enthusiasts have come to expect.
Read More..
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