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Greg Gerber posted on January 13, 2010 10:45 
By the Workhorse Technical Team
In May 2009 Workhorse mailed an “interim notice” to alert affected Workhorse owners of a defect in certain Bosch brake caliper assemblies used on Workhorse W20, W21 and W22 motorhome chassis models. Pending an approved recall remedy for the problem, the interim notice described the authorized interim repair procedure, at no cost to the customer, for those brake problems related to the defect.
However, brake repairs related to typical wear and tear or other issues are still the financial responsibility of the customer. As with any recall, misunderstandings about the defect and about who is responsible for what often arise. This article will briefly explain the nature of the problem and how owners and technicians can determine whether a brake problem is related to the defect or not.
Warning signs
The problem is usually noticed as a sudden seizing or locking up of the brakes. It also typically appears in motor homes five years old and older that have not been driven for extended periods of time. Signs of the problem may include:
- A distinct brake burning smell.
- Having to apply more engine power to overcome an unaccounted for slowing of the vehicle commonly associated with brake drag.
- An ABS light that is continually on.
- Smoke coming from the wheel end.
- A soft or spongy feel when applying the brakes.
Owners of the affected chassis models who experience any of the signs indicated above should have their brakes inspected at an authorized Workhorse service center. The inspection is at their expense; however, if the problem is related to the Bosch defect, Workhorse will provide an interim repair at no cost to the chassis owner.
Caliper assembly at fault
The defect is related to the Bosch 2 X 66 mm brake caliper assembly. Each caliper contains two pistons that are made of a phenolic material that technicians will recognize as similar to Bakelite. If the motor home is not driven for extended periods of time (typically six months or longer), the phenolic material may absorb and retain moisture from the atmosphere, which may result in an increase in the piston diameter. Motor homes operated more frequently are not likely to experience any problem because the heat generated during braking under normal conditions inhibits the absorption and retention of moisture in the phenolic material.
The piston clearances in the caliper are fairly small -- the specified clearance of a new phenolic piston is .004 to .008 of an inch. Measurements of certain phenolic pistons taken from motor homes that have been in service for several years have shown an increase in diameter of up to .0035 inches.
The caliper piston is designed for some expansion due to normal heat absorption during braking. During normal operation, the internal piston caliper seal pulls the piston back into the caliper bore when the brakes are released. However, if the phenolic piston expands due to moisture absorption and heat, the seal may not be able to pull the piston back (called “binding”), which may result in the brake pad dragging on the rotor.
This can be hard for a technician to diagnose because if the brake pad drags as above and then the motorhome is parked for a period of time (as short as 20 minutes), the piston may cool and decrease in diameter, releasing the piston from its binding condition.
Diagnostic signs of the defect include:
- Piston dust seals/boots that are cracked or appear discolored (white powder markings).
- Front wheel seals that show signs of damage.
- Front spindle caps that show signs of heat damage or leaking.
- Heat damaged ABS sensors and wheel speed sensors; ABS sensors that have stopped functioning at various speeds and may have intermittent loss of function and associated fault codes.
Rotors with radial cracks are not considered recall related damage unless there is other evidence of damage. Such cracks are typical of “riding” the brakes downhill, absence of a tow car brake system and continued hard braking. If the cracks are severe enough to merit replacement, that would be at the owner’s expense.
Rotor colors also vary from vehicle to vehicle, and some discoloration and transfer of brake pad material along with brake pad wear is normal. However, if the rotor exhibits significant transfer of brake pad material, that may be related to the Bosch defect. Similarly, if the brake pads show a rough and damaged surface associated with significant material transfer, that would be considered defect related damage. Replacement of both rotors and pads in this case would be covered by the interim repair procedure.
Affected owners will be contacted
Again, Workhorse will notify all affected owners with instructions when the recall remedy is available. In the meantime, affected owners of W20, W21 and W22 Workhorse chassis should simply be aware of the warning signs noted above and have their brakes inspected just as they normally would should any question arise about their functioning.
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This is the second in a series of Workhorse Technical Reports with information that Workhorse considers most important in helping motorhome owners avoid potential problems and maximize the economy, safety and enjoyment of their driving experience. This particular report addresses a number of RVer questions surrounding a recent Workhorse recall concerning a Bosch brake defect.
Wednesday, January 13, 2010 5:31 PM
How much longer do we have to wait? Are you trying to wait us out so we will have our motor home repaired at our cost. This is unexcusable. We have an expensive motor home we are afraid to take a trip in.
Wednesday, January 13, 2010 6:31 PM
Wish this would go much farther into the defective Bosch brakes. Had to replace brakes in July due to seizure of three brakes but was not on a Workhorse chassis. Was a Monaco Neptune DP, with Bosch air assisted hydraulic brakes. Have four associates with same problem in past, none with Workhorse. Guess where the replacement parts come from - Workhorse. Bosch will not acknowledge any problem on any but Workhorse, even on identical systems.
Thursday, January 14, 2010 9:39 AM
I paid $4398.77 to have all four brake calipers, rotors, pads and all the other components replaced. My extended warranty company paid $2548.53 but I still paid $1850.24 myself. My case is registered with Workhorse, but I have not received any compensation yet. I was one of the original to report this to NTSB. I have also requested reimburstment of my out of pocket expenses. I believe Workhorse should repay the warranty companies also. This has hurt the value of units on workhorse chassis for resale and future cost of extended warranties. I asked my agent, for the warranties I sell, to provide me with how many claims they received for related brake problems. 144 claims for 2007, with the highiest amounts being units on 2003(72) and 2004(43) chassis and that represents only those reported to one extended warranty company in one year. Don't let this die because Workhorse is dragging their collective feet, keep discussing this in all forums.
Thursday, January 14, 2010 5:21 PM
Unfortunately you are now dealing with a company that went down the tunes. Workhorse back then was a division of General Motors. The then sold it to International, but only a few years ago. Some of you are probably tied up in the GM Bankruptcy to get a claim handled, and that is over, so your recouse is slim now if you can't get it from Bosch.
Friday, January 15, 2010 7:08 AM
I was going to purchase a new workhorse rv, but thanks to all of you, I will stay away from workhorse
Friday, January 15, 2010 9:56 AM
At least Workhorse has had recalls for this while other manufacturers using the same brake system have not. No matter what you buy check whose brake system is on the coach. Also, I have never heard of any problems with full air brake units, unlike our air assist hydraulic system.
Wednesday, February 03, 2010 1:19 PM
Greg Gerber's article on the Workhorse brake recall reinforces my belief that the $2400 I have spent on my W-20 chassis has and is being caused by the faulty Bosch calipers with phenolic pistons. When I have contacted Workhorse, they say it is my driving habits and have offered no reimbursement for the bills I have submitted. At this time, I only want Workhorse to replace all of my calipers so that I can feel safe driving in mountainous areas. I totally agree with the comments made by Dan Duncan, Bob Zicchino, and Stewart. I wonder if any law firm is interested in bringing a class action suit against Navistar/Workhorse.
Sunday, February 07, 2010 7:52 AM
I am certainly is agreement with Roger, it is way past time for WorkHorse to step up to the plate and as much as I hate invovling lawyers into the mess, I think it is time! They have known about this problem for years and have kept it quiet and are now dragging there feet getting our motor homes fixed and safe!
Sunday, February 07, 2010 7:52 AM
I am certainly is agreement with Roger, it is way past time for WorkHorse to step up to the plate and as much as I hate invovling lawyers into the mess, I think it is time! They have known about this problem for years and have kept it quiet and are now dragging there feet getting our motor homes fixed and safe!
Sunday, February 07, 2010 8:00 AM
Workhorse is a division of Navistar. If how they handled the Monaco purchase is an example you will never get satisfaction!! They do not understand the words Customer Service!!
Monday, February 15, 2010 10:54 AM
From what I can tell, the problem lies with Bosch and not with Workhorse. It's Bosch that is not delivering the replacement brakes and our anger should be directed at them and NTSB.
Tuesday, February 16, 2010 10:06 AM
Yes, Mr. Webb, Bosch calipers are the problem. But why didn't Workhorse introduce a different brand during the 2004 recall if they had concern for the safety of Workhorse owners? If you have a brake problem now, prior to the recall, guess what caliper Workhorse is using for the temporary fix? Yes, the same faulty caliper that has been the problem since 2001. Knowing that the Bosch caliper was not safe, why did Workhorse continue to put Bosch on their newly-manufactured chassis? I believe that Workhorse should be held equally as responsible as Bosch.
Tuesday, February 16, 2010 6:29 PM
Bo sch may have manufactured the bra kes but the customers did not order Bosch brakes. They are Workhorse owners and it is up to Workhorse to make it right. Dick Webb is way off on this one. If you bought a truck and it had seats made by Leer and they were faul;ty would you go after Leer? of course not . It is the vehicle mfr. that holds the fianl responsability. When recalls are issued by the NHTSA they do not go after the componenet mfr. It is up to the mfr. to step up and make it right. Navistar is a horrible company.
Thursday, February 18, 2010 8:05 AM
Perhaps you are right that Workhorse should have reacted sooner but the problem TODAY is Bosch not Workhorse. When you contact Bosch they won't even acknowledge that there is a recall much less let Workhorse and us know when replacement brakes will be available. Pressure needs to be applied to Bosch because they are the ones holding up the show for the last year.

Saturday, February 20, 2010 10:06 AM
I would like for Mr. Gerber (author) or Mr. McCann (Workhorse) to answer some questions for us Workhorse chassis owners: When did Workhorse notify their service center technicians of the 4 diagnostic signs that indiate a defective Bosch caliper? Was it after November 16, 2007? How does one check for brake pad material or rough and damaged brake pad if the brake pad is completely gone and the rotor deeply scored? How does the mechanic/technician determine if discolored or heat-cracked rotors were caused by"binding" by the Bosch caliper or by the driver "riding" the brakes, when, as stated in the article, "after cooling for as short as 20 mintues the piston my decrease in diameter and release piston"? How does a National Director of Service (Mr. Stegich, Workhorse) or a customer relations person (Mr. Thomas), sitting in an office in Troy, MI, second-guess the mechanic on the scene in Idaho and determine that the brake pads and rotors were not destroyed by "binding" and cooling by the defective Bosch calipers? Lastly, why aren't FMCA, Good Sam, Escapees, and coach manufacturers putting pressure on Bosch and Workhorse/Navistar to get this unsafe problem resolved?
Saturday, February 20, 2010 4:35 PM
My brake problems started in 2005. O)nly after taking my M.H. to a repair shop, the repair shop told me ther was a recall on these brakes. After calling w.horse did they admit ther was a problem. They did not replace anything just cleaned. W.horse still has not replaced anything and will not talk to me. I have put pressure on National Hwy. Traffic Adminstration, but not good sam or anyone else. Seems these people talk a good game to get your money but no action.
Sunday, February 21, 2010 7:40 AM
Roger: Good Sam has never been involved in pressuring mfrs. They are not a "club" but a business. FMCA are a bunch of chickens controlled bya ancient wasps who wear ties and old school balzers. They do nothing. The NHTSA should force Navistar to fix this problem. Navistar sucks.

Sunday, February 28, 2010 5:12 PM
I have had brake problems since July 07 and paid for repairs to the brake and melted oil bearing cap. Sine the recall came out I have tried to contact Workhorse several times and they have not responded. I took it in for maintenance March 09 before a 2400 mile trip and they worked ok, but later in July 09, on two seperate trips, I had the rear brakes sticking. I took it to a Workhorse shop and he replaced the one in front that I had trouble with back in 07. Workhorse said the others were ok and he said I was good to go. Not sure I believe him so in November 09 ordered a new coach with Freightliner chassis. The dealer ship will deliver and pick up old coach. I liked Workhorse when I first bought it, but when it takes this long to get a safety issue resolved, I do not think they have our best interest or life in mind at all. We are seeing the same thing with Toyota. I guess someone will have to die before they take action. YES IT'S TIME TO GET THE LAWYERS INVOLVED.
Friday, March 05, 2010 1:32 PM
Yes I surely know about bosch brakes locking up. In 2004 we lost our brakes near Hagerstown,PA. By some miracle we were not killed. This chassis was only a year old. The repair mechanic thought we must have stored it in water. Calipers etc were all rusted. We were told last week that this only occurs with units 3-5 years old and after non- use for 5-6 months. This was from a workhorse rep. Unfortunately we now own a 2008 workhorse chassis motorhome and since we were notified almost a year ago of the recall we are now afraid to drive it. Yes someone6zsh3 will be killed.
Wednesday, March 10, 2010 12:07 PM
Are there no lawyers who RV? Can't we get a class action suit against Bosch and WH? It seems like only money, theirs, will get this thing rolling. I also bet that if any of us are killed in an RV accident due to brake failure that these two companies will say that we should have known better than to drive an RV with their brakes on it and that the fault is ours. Obama hates RVs and I don't believe that his justice dept. will go to bat for us.
Thursday, March 11, 2010 11:17 AM
Look at Tech Tips in the current FMCA magazine for more on the "new recall". More BS. None of the RV publications will go after these manufacturers (WH or Bosch) with the true extent of the problem. Like I posted earlier, this exact same problem, with the exact same brake systems, plus the air assisted hydralic systems, on other non Workhorse chassis' motorhomes have been occuring for several years. I have heard lawyers have been contacted who specialize in vehicle recalls, or lack of recalls that are necessary, who after initial interest seem to lose all interest. Wonder if they figure any suits will be dealt with like Monaco did. Declare bankruptcy, eliminating all warranty and recall liability, then sell for pennies on the dollar to your main supplier (Navistar) who happens to also build most of your chassis's and guess what, are the supplier for all Bosch brake systems. Its a joke, and after all these years still no real fix by Bosch.
Thursday, March 11, 2010 1:20 PM
I have moved state to state therefore my email has changed. Old email duckdon@charter.net. I know WH now says bosch will start repairs by early summer. We all know this is BS. or more blown smoke. Fortunately I am a retired maint. technician and have also worked on and rebuilt vehicles since I was 11 0r 12 and now I will repair my own brakes. I will keep track of parts and time and bill WH. I'm sure they will laugh at me but what the hell.
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